Check whether PowerPoint is in use by another process This helps the team determine what needs to be fixed in the software.)Ĭlick Submit to transmit the feedback to the Office team. (Sending diagnostic data to the Office product team allows it to analyze the context in which your problem has occurred. (The Feedback pane opens on the right side of the PowerPoint window.)ĭescribe the problem, and then please select the Include diagnostic and usage data box. If you're using Office 2016, on the File tab in PowerPoint, select Feedback. If installing the latest Office updates doesn't resolve your issue, continue to the next step. You can also attempt to get updates manually at any time. To install the latest Office updates, see Install Office updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. Try some advanced troubleshooting solutions Try these solutions in the order listed below:Ĭheck whether PowerPoint is in use by another processĬheck to see if your antivirus software is up-to-dateĬheck whether antivirus software is conflicting with PowerPoint Problems with PowerPoint 2013 or a newer version hanging, freezing or not responding may occur for one or more of the several reasons.
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